To ensure your website passes both the automated and manual verification processes by Razorpay, your Privacy Policy must be professional, legally sound, and clearly structured.

Razorpay’s compliance bots and team look for specific mandatory clauses, including:

1. Detailed Information Collected: Explicitly categorizing what you collect (e.g., identity details, payment/transaction metadata).

2. Payment Gateway Clause: An explicit statement acknowledging that payments are processed securely through a third-party gateway (Razorpay) and that you do not directly store credit card/debit card numbers on your servers.

3. Cookies and Analytics: Explaining how technical browsing data is handled.

4. Consent & Opt-out/Deletion Rights: Giving users a clear path to request data deletion.

5. Identical Contact Details: Displaying the exact same contact email, phone number, and physical office address as listed on your Terms, Refund, and Cancellation pages.

Here is the compliant, redrafted version for your page ([https://cssofficers.in/privacy-policy/](https://cssofficers.in/privacy-policy/)).

Privacy Policy

Effective Date: July 14, 2026

Your privacy is important to CSS Forum (hereinafter referred to as “we”, “us”, “our”, or the “website”, accessible at [https://cssofficers.in](https://cssofficers.in)). This Privacy Policy outlines the types of personal information we collect, how we use it, how we secure it, and your rights regarding your personal data.

By using our website, subscribing to our services, registering as a member, or making a donation, you consent to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

We may collect and process the following categories of personal information:

• Registration & Account Data: Information you provide when registering with the website, subscribing to services, or signing up for memberships (including your name, email address, mobile number, and professional details).

• Transaction Data: Information related to donations, contributions, or memberships made via our website, including transaction dates, payment amounts, and transaction statuses.

• Technical & Usage Data: Information about your use of this website, including IP addresses, browser types, device identifiers, browsing patterns, referral sources, and page-interaction behavior.

• Communication Data: Any information or correspondence you submit to fellow users, administrators, or the webmaster (including emails, SMS alerts, and contact forms).

2. How We Use Your Personal Information

CSS Forum may use your personal information for the following administrative and service-improvement purposes:

• To administer, operate, and maintain this website.

• To enable and personalize your access to and use of the website’s exclusive services.

• To manage, process, and verify membership registrations (monthly and annual) and voluntary contributions.

• To contact you with transaction alerts, payment confirmations, and relevant service updates via SMS, WhatsApp, or email.

• To publish permitted officer directory profiles or achievements on the website for the overall welfare and networking of the Central Secretariat Service.

• To comply with applicable legal obligations, protect our rights, or resolve transaction disputes.

3. Payment Processing & Third-Party Services

We use Razorpay as our trusted third-party payment gateway partner to securely process memberships, donations, and contributions.

• Payment Security: CSS Forum does not store, record, or have direct access to your sensitive financial details, such as credit card numbers, debit card numbers, UPI PINs, or bank account credentials. All transaction details are encrypted using industry-standard protocols (PCI-DSS requirements) maintained by Razorpay.

• Third-Party Data Use: Any personal data shared with third-party service providers (including payment processors, email deliverability services, or SMS gateways) is shared strictly to facilitate the requested transaction or service. These third parties are legally obligated to maintain the confidentiality of your information and may not use it for any other purpose.

4. Data Security and Safeguards

We take reasonable technical, physical, and organizational precautions to prevent the loss, unauthorized access, misuse, disclosure, or alteration of your personal information.

• We use industry-standard security protocols to safeguard transmission of data on our website.

• Access to your personal information is restricted only to authorized personnel who require it to perform designated administrative and support functions.

5. Cookies and Web Analytics

Our website uses cookies and similar unique identifiers to enhance your user experience, track browsing preferences, and gather aggregated, non-personally identifiable demographic data. You have the option to disable cookies through your individual web browser settings, though doing so may limit your access to certain interactive features of our platform.

6. User Rights & Data Deletion

You have the right to access, update, correct, or request the erasure of your personal data stored on our servers.

• If you wish to correct your profile details, you can do so directly via your user dashboard.

• If you want to request the deletion of your registered account and personal data, please contact our webmaster at cssforumofficial@gmail.com. Upon verification, we will purge your personal information from our active databases within a reasonable timeframe, subject to any statutory or legal requirements to retain data.

7. External Links

This website contains links to other external websites. Please be aware that CSS Forum is not responsible for the privacy policies, terms of service, or operational practices of any third-party websites. We encourage you to read the privacy statements of every external website you visit.

8. Updates to This Statement

We may periodically update this Privacy Policy to reflect regulatory adjustments, platform upgrades, or changes in payment processing. All updates will be published on this page, and we encourage you to review this policy occasionally to stay informed.

9. Contact Us & Grievance Redressal

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to raise a privacy-related concern, please contact our webmaster:

• Email: cssforumofficial@gmail.com

• WhatsApp / Contact: +91 9310860058

• Operating Address: CSS Forum, Room No. 20 (Basement), Sanchar Bhawan, 20 Ashoka Road, New Delhi – 110001