Central Secretariat Service F O R U M

Refund Policy

Refund Policy

Thank you for supporting the CSS Forum (CSSF) in our mission of service betterment and nation-building.

1. General Refund Policy

Please note that all financial contributions, including one-time donations and annual or monthly membership contributions, are completely voluntary.

  • One-Time Donations: Since one-time donations are immediately allocated toward our ongoing social and cultural initiatives, they are strictly non-refundable and non-negotiable.

  • Annual & Monthly Memberships: Membership contributions are processed immediately to grant active member status on our digital platform and support administrative setups. Therefore, membership registrations are non-refundable, and no partial or full refunds will be issued upon cancellation.

2. Duplicate or Technical Error Transactions

In rare instances where a technical glitch or payment gateway error occurs, resulting in a duplicate deduction:

  • Reporting Window: Please report the issue to us with transaction details (Payment ID, Date, and Amount) within 7 days of the transaction.

  • Verification: Once we verify the duplicate through our payment gateway logs, we will initiate a reversal for the erroneous charge.

  • Refund Timeline: Approved refunds for technical errors will be credited back to your original payment source (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 working days.

3. Contact Us

For any refund-related queries, reporting duplicate transactions, or transaction grievances, please reach out to us:

  • Email: cssforumofficial@gmail.com

  • WhatsApp / Contact: +91 9310860058

  • Operating Address: CSS Forum, Room No. 20 (Basement), Sanchar Bhawan, 20 Ashoka Road, New Delhi – 110001

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Support CSS Forum in elevating our CSS

Your contribution will help us to Support CSS Forum welfare initiatives, from senior officer engagements and annual calendars to mementos and service-wide digital maintenance for a stronger community & effective communications.

Monthly Contribution: ₹50 only or ₹600 annually
For Betterment of Central Secretariat Service
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